▣ Notice related to payment error

· Please review the account status and buyer information entered before payment.
· Please check the following in case of a card transaction error.

• Credit card use must be approved.
• Please check the expiration date of the card.
• Some cards are only available within the country where they are issued.
• Payment is not allowed if the limit is exceeded.
• Transactions may be blocked by unfair transaction cases by cardholders.
• Buyer and Cardholder must be the same.
• Transactions may be restricted for corporate cards.
  
  

·  Payment errors are given a code. 

*Ex) Code with D, DM, HE, PC, TL ···

Please check the error code and contact Eximbay or credit card company first.

If it is impossible to solve, please contact us according to the procedure at the bottom of the contents. 

※ If the error code is a number other than an alphabet, it may be a credit card company payment error, so please check with the credit card company first.

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▣ Enquiry form

* Please answer all the questions on the form.

· Wholesale Mall ID :

· Order number :

· Email :

· Payment attempt date :

· Payment method :

· Payment amount :

· Error code :

· Detailed Description :

· Attach an error screen image