Recipient : ROTOTO bebe

Address : Rototobebe, 889, Girin-daero, Deokjin-gu, Jeonju-si, Jeollabuk-do, Republic of Korea

Zip code : 54853 

Tell phone : 02-1522-9757

■ CANCELLATION POLICY

You may cancel an order if the status of the order is “Preparing Products”.

(Not available in the stage of preparing for delivery or in the process of delivery)

■ RETURN POLICY

All requests for returns must be made within 7 days of receiving the item(even for defective items).

Please note that the deadlines are based on KST(Korean Standard Time).

Rototobebe must be contacted via Contact kakao talk before making any returns. When posting a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with the order number, product name, and a written explanation to Contact kakao talk. If any items are missing from your package, contact Rototobebe the day you receive your package.

Returns must be unworn, unaltered, and unwashed with all tags attached.

The following are not eligible for returns:

• A simple change in mind
• Size exchange
• 7 days after receipt
• Any item where the tags have been removed, regardless of if they were defective before arrival.
• Items that show traces of use, wash, or alterations.
• Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damage, even if the item was defective upon arrival.
• All goods returned without previous notice will not be accepted.
• Items that smell like perfume, fabric deodorizer, fabric softener, sweat, etc
• Customized or handmade items.

Rototobebe is not responsible for problems caused by carelessness of buyers. Items returned that are identified to be damaged by buyers will result in legal action taken by Rototobebe according to seller and buyer’s protection laws.  

Please wash and care items according to the tips stated on the website.

Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects.

Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.

All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts. If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return.